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    After-sales services

    After-sales services

    Our Global Service Centre Network is well equipped and experienced to adequately support our Customers in machines daily maintenance and tuning. Each local service Centre has tailored specific capabilities to meet market demands and it's fully assisted by the skills and expertise of Brevetti C.E.A. Customer Support Services Organization.

    A complete package of after-sales services is available to maximize Customer's investment and, depending on the need, customized solutions complying with specific operational needs and processes can be granted.

    Contact our Customer Support Services Organization for further information.

    Spare Parts

    Spare Parts

    Thousands of Brevetti C.E.A. inspection machines are operating worldwide, highlighting Brevetti C.E.A. as the ideal partner for successful investments.

    The use of original parts is the best maintenance practice to protect machines availability and reliability.

    Our dedicated Spare Parts Team is at full disposal to offer a tailored Production Security Parts package, specifically studied to optimize stock, increase machine lifetime, reduce maintenance costs, improve efficiency and productivity.

    Contact our Customer Support Services Organization for further information.

    Preventive Maintenance

    Preventive Maintenance

    In order to ensure the proper machine maintenance, Brevetti C.E.A. offers a modular Preventive Maintenance package specifically tailored to Customer's needs.

    These services allow to perform routine interventions according to a pre-defined schedule, minimizing the risk of machine breakdowns, saving repairing costs and improving profitability.

    Often combined with our Production Security Parts package, Preventive Maintenance represents also the perfect chance to transfer Brevetti C.E.A. know-how to Customer's personnel.

    Contact our Customer Support Services Organization for further information.

    Predictive Maintenance

    Predictive Maintenance

    Our Integrated Predictive Maintenance solutions help Customer to detect machine failures before they occur and to implement corrective actions in time to avoid accidental machine downtime.

    Brevetti C.E.A. IPM solutions assure machine reliability during the time, reduce maintenance costs and increase equipment availability. The offer consists of two different solutions :

    1. Offline IPM : accelerometer sensors integrated into the machine for periodical condition monitoring of critical components;
    2. Online IPM : embedded 24 hours online condition monitoring system for automatic continuous supervision of critical components, directly on machine HMI.

    Contact our Customer Support Services Organization for further information.

    Remote Solutions

    Remote Solutions

    Remote Service is the fastest tool to assist Customer with maintenance issues and breakdown. Our Help Desk Management is at complete disposal to grant an immediate support and reaction.

    Through Remote Assistance Brevetti C.E.A. Service Product Specialists can interact directly with the machine HMI to get a complete overview of the machine current status.

    Direct access to machines allows our Service Product Specialists to: monitor the equipment, promptly diagnose operational issues, provide immediate troubleshooting, transfer control and information data simultaneously, change parameters, evaluate images and software check, reduce downtime and risk of damages and reduce operating costs.

    In addition to Help Desk Management and Remote Assistance, Brevetti C.E.A. offers the innovative "Remote Parameterization and Validation module". A complete solution that allows existing and new products parameterization, production optimization, false reject analysis and prevents onsite technical intervention.

    Contact our Customer Support Services Organization for further information.

    Embedded Engineer

    Embedded Engineer

    A Brevetti C.E.A. Embedded Engineer provides full-time and on site labor to perform reactive and preventive tasks in continuous support of Customer manufacturing and engineering department.

    The service can include preventive maintenance, support / troubleshooting, condition monitoring, performance analysis, application development and much more.

    Having our multi-skilled highly qualified technician directly on site will grant numerous benefits :

    • Obtain skilled resources to quickly and efficiently complete projects;
    • Reduce response time to equipment malfunctions and unplanned downtime;
    • Perform preventive maintenance as scheduled;
    • Reduce risk of performance problems and premature equipment failures;
    • Improve machine operator skills and internal troubleshooting capabilities;
    • Supplement operations / maintenance staff during peak workloads;
    • Fully protect Customer investment.

    Contact our Customer Support Services Organization for further information.

    Training

    Training

    Skilled staff grants high productivity results, cost reduction and process optimization. Brevetti C.E.A. qualified experts are available to share and transfer their know-how to Customer personnel. Our training programs are structured and developed according to specific needs and are aimed to transmit the required knowledge and skills to all participants.

    Contact our Customer Support Services Organization for further information.